Privacy policy
Privacy Policy — Sweet Bar
Last updated: 21 September 2026
Sweet Bar respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information when you visit our website, make a purchase, sign up for updates or contact us.
This Policy applies to sweetbarchocolate.store and the services offered by Sweet Bar.
Sweet Bar, Brazilian company registration number (CNPJ) 50.776.609/0001-25, processes the personal data necessary to operate the store, process orders and provide the services described in this Privacy Policy.
For questions, requests or to exercise your privacy rights, please email sweetbarchocolate@gmail.com.
2. Personal data we collect
The data we collect depends on how you interact with Sweet Bar.
When you browse the website, certain information may be collected automatically, such as your IP address, device type, browser, operating system, time zone, pages and products viewed, referral source, dates, times and information about your interaction with the website.
When you make or attempt to make a purchase, we may collect information such as your name, email address, telephone number, billing address, delivery address, products purchased, amounts, payment method and other information necessary to process the order.
Information necessary for payment is processed by the payment providers used at checkout, according to your chosen payment method.
We may also collect information you voluntarily provide when you contact us, request customer support or sign up to receive news and offers.
3. How we use your personal data
We use your personal data to:
- receive, process and manage your orders;
- process and confirm payments;
- arrange the preparation and delivery of products;
- send order confirmations and updates;
- provide customer support;
- process cancellations, returns and refunds, where applicable;
- prevent fraud and protect the security of the store and its customers;
- comply with legal, tax and regulatory obligations;
- improve the website's operation and browsing experience;
- analyze the performance of the store and our campaigns;
- send news, offers and marketing communications when you have authorized us to do so.
Personal data may be processed to perform a contract, comply with legal or regulatory obligations, exercise legal rights, pursue legitimate interests or on the basis of consent, as applicable and in accordance with Brazil's General Data Protection Law (LGPD).
4. Sharing information
We may share personal data with suppliers and service providers when necessary to operate our store and fulfill your orders.
This may include:
- Shopify, the platform used to operate our online store;
- companies and platforms responsible for processing payments;
- carriers and service providers responsible for delivering orders;
- technology, security and support providers necessary to operate the store;
- analytics and advertising tools used by Sweet Bar.
We share only the information necessary to provide each service.
We may also share information when necessary to comply with legal obligations, court orders or instructions from competent authorities, or to protect our rights.
5. Cookies and similar technologies
Our website may use cookies and similar technologies to ensure it works properly, maintain features such as the shopping cart and checkout, improve security, understand how visitors use the website and improve their experience.
Some cookies are necessary for the store to function.
Other cookies may be used to analyze performance, measure campaigns and support advertising. Where required by applicable law, these cookies will be used in accordance with your preferences and consent.
You can manage your cookie preferences using the options available on the website and in your browser settings.
Disabling certain essential cookies may affect some store features.
6. Marketing and advertising
When you authorise us to send marketing communications, we may use your data to send information about Sweet Bar products, launches, promotions and offers.
You can unsubscribe at any time using the option provided in the communication or by emailing sweetbarchocolate@gmail.com.
Unsubscribing from promotional communications does not prevent us from sending messages necessary to process and track your orders.
7. Data retention
We retain your personal data for as long as necessary to fulfill the purposes described in this Policy, process and document your purchases, provide customer support, comply with legal and tax obligations and exercise our rights.
When the data is no longer necessary, it may be deleted or anonymized, except where the law permits or requires its retention.
8. International data transfers
Some technology providers used by Sweet Bar may process or store information in other countries.
When personal data is transferred internationally, we will take the applicable measures to ensure that it is processed in accordance with current data protection legislation and the appropriate safeguards provided for in the LGPD.
9. Your rights
Under the LGPD, you may request, where applicable:
- confirmation that your data is being processed;
- access to your personal data;
- correction of incomplete, inaccurate or outdated data;
- anonymization, blocking or deletion of unnecessary or excessive data, or data processed in breach of the law;
- data portability in accordance with applicable regulations;
- information about the sharing of your data;
- information about the option not to provide consent and its consequences;
- withdrawal of consent;
- deletion of data processed on the basis of consent, subject to legal exceptions for retention;
- objection to processing carried out in breach of the LGPD;
- review of decisions based solely on automated processing, where applicable.
To exercise your rights, please email sweetbarchocolate@gmail.com.
We may request information necessary to confirm your identity and protect your data against fraudulent requests or unauthorized access.
10. Security
We take reasonable security measures to protect personal data against unauthorized access, loss, alteration, disclosure or misuse.
Despite these security measures, no system for transmitting or storing information over the internet is entirely free of risk.
Never send passwords, authentication codes or full credit card details through our customer support channels.
11. Changes to this Policy
This Privacy Policy may be updated periodically to reflect changes in our practices, services, suppliers or legal and regulatory requirements.
The latest version will be available on this website with its update date.
12. Contact us
For questions, complaints, privacy-related requests or to exercise your personal data rights, please contact us:
Sweet Bar
Email: sweetbarchocolate@gmail.com