Shipping policy

Shipping Policy

We deliver Monday to Friday, from 09:00 to 20:00, in Florianópolis and Greater Florianópolis through contracted carriers. During seasonal periods, deliveries may also take place on Saturdays, at Sweet Bar’s sole discretion.

Super Express Delivery in Florianópolis

For orders placed by 16:00, we offer same-day delivery to specific areas of Florianópolis. Orders placed after 16:00 will be delivered the following morning. Someone must be available to receive your delivery.

For Other Cities

We ship using Sedex 1-day service to specific areas of the country where this Correios service is available, with delivery within 1 business day after dispatch.

Orders to cities not served by Sedex 1 may have different delivery times.

Additional Information

Delivery times may vary according to the region, product availability and payment method. You can estimate the shipping cost and delivery time after adding products to your shopping cart. Click “CALCULATE SHIPPING COST AND DELIVERY TIME” and enter the desired postal code to see the available delivery options and shipping cost.

Notes

Deliveries will be made Monday to Friday, regardless of the delivery method applicable to the consumer’s address.

IMPORTANT TIPS: When placing your order, check your details and delivery address. If there is a discrepancy in the address or postal code, your order will be automatically canceled.

Always keep the invoice received on delivery, as it is your product’s proof of purchase.

Keep the product’s original packaging, manuals, items and accessories in good condition. These will be inspected in the event of an exchange or return.

Always check the items in your order and the invoice upon delivery. Never accept a product with a broken seal.

If there is a problem, such as a broken seal, damage, a missing item or a discrepancy between the invoice and the contents, refuse the delivery. Write the reason for refusal on the back of the invoice and proof of delivery and immediately contact sweetbarchocolate@gmail.com.

ORDER STATUS AND DELIVERY TRACKING

To check the status of your purchase order, including whether it has been approved, or your delivery, sign in and go to “Track your order” in your profile. Click the order number to see the details of your purchase.

You will also receive all major delivery status updates by email so that you can plan to receive your order.

Please note: No delivery address details can be changed after your order is placed, because of the shipping cost calculation and variations in the tax rates involved in the transaction.